Technical Account Manager

 
 

• Provide technical support for customers during pre-sale and post-sale processes

• Build products’ ramp-up and implementation plan with customer 

• Address all product-related queries on time

• Train customers to use Essence Smart Care products correctly

• Provide product manager with customers’ feedback to help identify potential new feature or products

• Manage critical technical problems 

• Report PSO/developers on product performance

• Analyze customers’ needs and suggest upgrades or additional features/products to meet their requirements

• Achieve customers’ satisfaction 

• Proven work experience as a Technical Account Manager

• Solid technical background with hands on experience for at least 2-3 years

• Strong analytical and problem-solving skills

• Excellent verbal and written communication skills in English

• Experience with working at Matrix organizations.

• BSc in Engineering, MBA – an advantage

• Project Management experience in multidisciplinary projects (Servers, Mobile, hardware and software) - an advantage

• Willing to travel abroad (30%)